Cancellation Policy
Effective July 2026. We understand plans can change. This policy explains how cancellations, refunds and rescheduling work for bookings with Pet House Call UAE.
Cancellation Window
We ask that you let us know as early as possible if you need to cancel a booking, ideally at least 24 hours before the scheduled visit or start of your booking. This helps us reassign your Pet Care Specialist's time and avoid unnecessary travel to your home.
Refunds
- Cancellations made with at least 24 hours' notice are eligible for a full refund or credit toward a future booking, at your preference.
- Cancellations made with less than 24 hours' notice may not be eligible for a refund, as your Pet Care Specialist's time will usually already be reserved for your visit. We will always do our best to be reasonable, especially in genuine emergencies — message us and we'll work with you.
- No refund is provided for a visit that has already taken place as agreed.
Rescheduling
If you need to change your dates or times rather than cancel, message us on WhatsApp as early as possible and we will do our best to accommodate the new schedule, subject to your Pet Care Specialist's availability. Rescheduling is free of charge when requested with reasonable notice.
Company Cancellations
On rare occasions, we may need to cancel or reschedule a booking — for example, if your matched Pet Care Specialist becomes unavailable. If this happens, we will contact you as soon as possible to offer a suitable alternative carer, a rescheduled time, or a full refund, whichever you prefer.
Contact Method
All cancellations, refund requests and rescheduling should be made by messaging us directly:
- WhatsApp / Phone: +971 52 139 9592
- Email: pethousecalluae@gmail.com